Frequent Asked Questions

 

 
 

Criminal

Does the defendant need to appear for court date?
Out of custody Misdemeanor cases will be rescheduled. Defendants will receive a notice in the mail with a new court date if the case has been rescheduled. Defendants may also visit the courts website for updated court date information.
I have an attorney. Do I still have to appear?
Contact your attorney for the status of your hearing.
How will the defendant be notified of the continuance date?
Defendants without an attorney will receive a notice in the mail with a new court date. If you have an attorney, contact them for the status of your hearing. Defendants may also visit the courts website for updated court date information.
Someone I know has a court date. Am I able to attend the hearing?
No audience will be allowed into the courtrooms.
I am a witness on a case. Do I still need to show up?
Contact the party that sent you the subpoena.
My court date was scheduled at the Lodi Branch or Manteca Branch. When and where will it be heard?
LOut of custody Lodi and Manteca felony hearings will be rescheduled and heard in department 8C in Stockton. All out of custody misdemeanor hearings will be rescheduled in either Lodi or Manteca once those branches resume normal operations. Defendants may contact the attorney for the status of your hearing or visit the courts website for updated court date information.
Do I still report to jail?
Visit the jail’s website for any updated information (sjgov.org/sheriff) on your commitment.

Juvenile – French Camp

Will my case still be heard?
If your case is on calendar, you must appear. o Only parents and guardians will be allowed into the courtroom. If you have a traffic matter, your case will be rescheduled. o If you have an attorney, contact for status of your case. o If you do not have an attorney, you will receive notice in the mail.
I do not have an attorney. Do I still have to appear?
YIf your case is on calendar, you must to appear.
Someone I know has a court date. Am I able to attend the hearing?
Only parents, guardians, or victims will be allowed into the courtroom for hearings. No other persons will be allowed into the courthouse during this time.
I am a witness on a case. Do I still need to show up?
Contact the party that sent you the subpoena.

Civil

When will the court reopen?
Please refer to the Court’s website for updates regarding the court’s return to regular operations.
How are cases with hearings scheduled from March 17, 2020 until further notice being handled?
Please refer to the Court’s website for updates regarding the court’s return to regular operations.
I turned the paperwork in to file during the court closure how long will it take to process? How will the statute be affected?
Effective, May 5, 2020, the court began processing and initiating new limited and unlimited civil cases, from the oldest to newest. Motions and other documents are being processed in date and priority order. Litigants who submit a SASE with their filing, will receive a conformed copy along with hearing information in the mail when applicable. Copies for couriers will continue to be placed in the pickup cabinet located at the Security Desk at the Stockton Courthouse. Litigants may also continue to check the case management system from the public website to see if their filing has been processed at the following link. By an Order from the Chief Justice issued on April 6, 2020, Emergency Rule 9 tolls the statutes of limitations for civil causes of action, notwithstanding any other law, from April 6, 2020, until 90 days after the Governor declares that the state of emergency related to the COVID-19 pandemic is lifted.
How do get an extension of my Civil Harassment Restraining Order that is due to expire while the Clerk’s Office is closed?
Parties who wish to request an extension of a permanent order due to expire during the Clerk’s Office closure may submit their paperwork via the drop window at the Stockton Courthouse during the hours of 8-10 AM and 3:30-5 PM or the drop box.
What will happen to deadlines for filings of civil documents? (ex: Motions, replies, opps. etc.)
If specific due dates were given, after the court returns to normal operations, you should check with the department that the case had been assigned.
Is eFiling available?
eFiling is available as of May 28, 2020. You can register and review the FAQs, Rules, Instructions, and Payment information on the Court’s website.

Records Management

Can I get copies of records?
At this time the Records division is accepting but not processing mail. All mail will be processed in date order received once court operations resume.
What happens to the files I requested for a viewing?
Files requested and programmed to be viewed between March 16 and March 18, 2020, will be held. If you requested a file after March 18, 2020, we will hold the file and provide a date to view it after the court re-opens. This date could change in the future please check back for any updated information.
Can I order copies by phone?
No, at this time we do not take requests for copies by phone.
Can I order and pay for copies by phone or on-line?
No, at this time we do not accept payment on the phone or payments on-line.
I am a government agency how do I get copies? Is there a fee?
If you are a State of California Government Office we will waive the cost of copies of court records. If you are a Federal Government Office we will waive the cost of copies of court records. The court does not waive copy fees for City, County or Out of State Government offices. Our office will provide an invoice for the payment of fees.
How soon can I expect my copies?
All copy requests are processed within 15 days from the date of receipt in the office. Please check the Records web page for further details about turn-around time.
Can I expedite my request?
No, the court does not have “Rush” processing. All requests are processed in the date order received.
Can I pay for overnight shipping?
Yes, you can submit an overnight shipping label with the request.
Can you return my copies via expedited shipping?
No, the court does not pay for expedited shipping.

Traffic

When will the traffic clerk’s office re-open?
We are currently unable to schedule a court date. Please contact the court when we reopen to schedule a hearing.
I received a traffic citation and my appearance date on the citation is a date when the Court is closed. What should I do?
If you have received a courtesy notice from the Court, please follow the directions on the notice. If you have not received a courtesy notice from the Court, you may go to our website and click on the Red Online Payments button. Enter your citation number and click search. If your citation has been entered in the court’s case management system, you will be given options on how to pay for your citation. If your citation has not been entered in our case management system, you will be given an option to receive a text or e-mail notification when we have entered your citation. You may sign up for this service by entering your last name (no hyphens or spaces), cell phone number, and your e-mail address. If you do not receive a text or e-mail within three weeks, please check our website again.
I have a scheduled traffic hearing during the Court closure due to COVID-19. What should I do?

For an Infraction, 

The case will be rescheduled at least 13 weeks out. Please check the case management system on the public website at https://cms.sjcourts.org/fullcourtweb/start.do for your rescheduled hearing date.  

For a Misdemeanor, 

Within several weeks, the Court will mail you a written notice setting forth the date and time of your continued hearing.

My traffic fine is due during the Court closure, how can I get an extension or pay my fine?
All due dates are extended 120 days from the due date on your reminder notice. If you would like to pay your fine, click on the red Online Payment Button on our website homepage. You may also mail in a check or money order (NO cash) payable to Superior Court. Payments should be mailed to Stockton Superior Court, Traffic Division, 180 E Weber Ave, Stockton CA 95202. If you would like to pay in person, drop off your payment (NO cash) at the Stockton courthouse location. Drop boxes will be available from 8:00 a.m. to 4:00 p.m., Monday – Friday (excluding holidays). You may also pay using a credit card by completing the Credit Card Authorization Form and submitting it with your payment.
I want to make a court date for my ticket over the phone or by walking in.
We are currently unable to schedule a court date over the phone or in person. Please contact the court when we reopen to schedule a hearing.
If you have any other questions regarding traffic?
If you have additional questions regarding your citation not addressed above, please visit the Traffic page on our website at https://www.sjcourts.org/divisions/traffic/

Probate

I have an upcoming court date. Will the court be open and do I have to appear?
Beginning May 4, 2020, the probate department will hear matters by telephone appearance only. Notices will be sent to parties, but instructions for the call-in information is also available in Emergency Rule 1.1 on our website.  Trials and settlement conferences will be heard beginning June 8; some matters have had to be continued. If your matter is being continued a trial setting date will be set to get the matter back on the trial calendar.
Can I still file documents?
Documents can be mailed to the courthouse, left in the dropbox in the lobby, or e-filed. Emergency ex parte matters can also be left at the window on the 1st floor of the courthouse from 8-10 am and 3-5 pm, Monday-Friday. The e-filing link is on the website home page or here
How do I get/pick-up copies of my paperwork?
If your paperwork includes a self-addressed stamped envelope (SASE) it will be mailed back to you. If your paperwork does not include a SASA, you can view your case online to see if you can download a copy. If you are not able to obtain a copy online, you can make your request at our website or email us at sjprobate@sjcourts.org. We will try to assist you.
I get a voicemail message when I telephone that you are not answering phones. How do I ask questions?
You can send in questions to Probate Online or email us at probate@sjcourts.org. Be sure to include your case number and the court date in the inquiry. If you can send in questions to or email us at sjprobate@sjcourts.org. Be sure to include your case number and a court date in the inquiry. If a case number or court date has not been assigned, please enter “unknown” for the case number and today’s date for the “court date”.case number or court date has not been assigned, please enter “unknown” for the case number and today’s date.
My matter has been approved, when will I get my order or order after hearing?
We are processing orders as quickly as possible. However, due to the skeletal staff, we do have a small backlog and it is taking approximately 2-3 weeks for orders to be processed.

Family Law

Do I still have a hearing this week?
The Court will hear the following cases in the following departments: Department #4A will hear RFOs for custody and visitation and DVROs with custody issues by videoconferencing. Cases that have not previously been continued due to the court closure may be continued. Priority will be given to cases that have been continued at least once due to the court closure. Mediations will also be conducted by videoconferencing. Expect hearings and mediations to be abbreviated in order to provide, at a minimum, some temporary orders. Notice on how to participate in these hearings and rules relating thereto will be provided in notices sent to the participants and on the court’s website. Department #4B will hear DVRO cases in court but matters will be spread throughout the day to ensure social distancing. Dept. 5A will hear all support and law and motion matters telephonically. Miscellaneous motions in 4A and 4B and settlement conferences and trials in all three departments will be continued. Effective May 28, 2020: Department 4A will continue to hear RFOs for custody/visitation and DVROs with custody issues by videoconferencing through June 12. Trials and all matters set on calendar will be heard in court commencing June 15. All trials set through June 13 will be continued. In order to limit the number of litigants in the courtroom, there will be two time slots for the 8:15 a.m. calendar; one-half of the cases will be heard at 8:15 a.m. and the other half at 9:00 a.m. Trials set for 9:00 a.m. will be reset to 9:30 a.m. On Monday mornings, matters set on the 8:30 a.m. calendar will be reset to 1:30 p.m. Settlement conferences set for June 1, 2, 8 and 9 will be held on the 1:30 p.m. calendar. Department 4B will continue to hear DVROs in court and trials involving urgent matters. All other trials will be continued. Department 5A will continue to hear child support matters telephonically through July 6 and potentially further. Contempt cases previously set will be heard in court. Long cause trials involving urgent matters will be heard in court, commencing June 1, and all others will be continued. Mediations will be conducted by videoconferencing through June 12. Commencing June 15, mediators will hold mediations in their offices with only the parties. Attorneys may Facetime/Skype with their clients during the mediation so long as it does not hinder the mediation. Please note the court will not be providing or assisting with any technology during the mediation. E-Filing is now available for limited filings.
When will my new hearing date be scheduled?
If your matter is being continued, it will be reset to the first available date in the month of June or July or as soon thereafter. You will receive a notice of your continued hearing date in the mail.
Do I follow the Order and still send my child for visitation with the COVID-19 pandemic and the city shelter-in orders?
Yes, you must follow the current Order or you may be subject to a contempt action.
Will I get in trouble with the court if I choose to not send my child for visitation?
You could be subject to a contempt action.
What forms do I need to file because of the situation I feel scared to let the other party care for my child?
For help with filing documents, please go to our virtual Self-Help Center online at www.courts.ca.gov/selfhelp.htm or call (209) 992-5283.
I am elderly and with the request of elderly staying home I have a temp order and hearing …do I still have to go?
You can file a Request to Continue Court Hearing (judicial council form EA-115) and your matter will be continued to a date when it is safe for you to appear at the hearing..
I had a hearing and judge said he was going to mail me the minute order that shows support issued to me and I have not received anything yet. When will I get my Order?
The family law department has limited staff and are processing the emergency Orders first as they have priority. All other Orders will be processed and filed as soon as our staff can do so.
I need a copy of a document, can I come get one?
For copies please refer to the FAQ’s for Records Management.
Where can I get help with my documents since the Self-Help office is closed?
For help with filing documents, please go to our virtual Self-Help Center online at www.courts.ca.gov/selfhelp.htmor call (209) 992-5283.
I need to file, but when I tried to come to the courthouse I wasn’t let in, what do I do?
You may mail your documents to the Court for filing and include a self-addressed, stamped envelope for return of the documents to you. The documents will be filed as soon as possible, or, if it is a Summons or Petition, it will be filed once the Court reopens.
When will the Court be open?
Please refer to the Court’s website for updates regarding the court’s return to regular operations.
If I cannot file a new Petition or a Request for Order, how do I establish Automatic Temporary Restraining Orders (ATROs) or retroactivity dates for support order or modifications?
Being unable to file new Petitions and RFOs is one of the court’s biggest issues. If the parties are represented by attorneys, they should be seeking resolution outside the court by entering into Stipulations and Orders, since these are being filed. If that is not possible, then attorneys and parties should maintain records of emails and correspondence indicating the opposing party was put on notice of an intent to file certain requests and an inability to file those requests because the court was closed. If the request is for a modification of support, Emergency Rule 13 provides the court with the authority to enter an order modifying support back to the date that the party seeking the modification mailed or otherwise validly served that request on the opposing party if that date is earlier than the date the request was filed with the court.

Jury Services

Do I have to come in for jury service during the court closure due to COVID-19?
No. Jurors summoned for service from March 23, 2020, going forward, are being excused on a weekly basis until limited operations restrictions are lifted.
Can I request to be postponed over to a later date?
Yes. You can request a postponement on our website https://juryweb.sjcourts.org or email jury room staff at jurycontact@sjcourts.org.
How can I get proof that I previously served to provide to my employer?
Email jury staff at jurycontact@sjcourts.org and request verification of service. In your email, provide your full name, date of birth, and badge number if you have it.
I have been summoned for a couple of months from now. Will court operations be back to normal by then?
Reference the Court’s website https://www.sjcourts.org/divisions/jury-service/ for operation updates and to check your reporting status.
I sent in a request to be excused. Are these being processed at this time?
Yes, requests are being processed and notifications are being mailed out. You can also email our jury room staff at jurycontact@sjcourts.org for verification.

General Activities

Where to direct Accounts Payables inquiries?
All Accounts Payable questions can be referred to acctspayable@slcourts.org.
If you have questions regarding your tax refund being intercepted by the Franchise Tax Board?
Please call MSB at (512) 371-9995. For traffic payment collection questions, please call MSB at (512) 371-9995. For all other traffic collection questions, please send an email to dsmith@sjcourts.org.