Superior Court of CA – County of San Joaquin

Operational Update – 11/14/2024

All of the Court’s online services have been restored to regular operations. To view the available systems across various departments, please reference the list below and visit sjcourts.org for the most up-to-date information.

Operational Update

The following services have returned to normal operation via the Online Services section of the court’s website:

• Case Management Search
• Case Management Tutorials
• Juror Notification Subscription
• On-line Records Requests
• Ability to Pay

The following service has not been restored:

• The document-sharing platform InfoShare has been returned to normal. 

Thank you for your continued support.

Operational Update – 11/08/2024

We continue working alongside our third-party experts to investigate the recent cybersecurity incident and securely restore our network.

As we continue to bring services back online, the current status of operations across various departments is outlined below. Please continue to visit sjcourts.org for the most up-to-date information.

Operational Update

The following systems have returned to normal operation via the Online Services section of the court’s website:

· Support assistance from the Clerk’s Office
· eFiling
· On-line Dispute Resolution: online resolution of traffic citation cases, including fine and fees payment, rescheduling a court hearing, request to reduce fines, fees and release of DMV hold, if applicable, request a Court Trial or a Trial by Declaration
· Probate Notes and Tentative Rulings
· Credit card payments can be processed at our counters

At this time, due to our proactive containment efforts, part of our network remains offline. Our manual workarounds remain in place, but the following in-person and online services are temporarily unavailable:

· Case Management Search
· Case Management Tutorials
· Ability to Pay requests
· On-line Records Request
· Juror notification subscription

Jury Reporting Updates

· Jurors are to follow the directions on their summons and call (209) 992-5500 or (800) 479-2456 or visit the sjcourts.org for reporting instructions.

Traffic Updates

· If you currently have a Failure to Appear hold on your license, it may take up to two weeks for the hold to be released.

· Traffic Online Dispute requests and payments, are available at this time.

Probate Updates

· TUESDAY, NOVEMBER 12, 2024 – THURSDAY, NOVEMBER 14, 2024 – All Probate Matters set for the 8:30, 8:31 OR 9:30 calendar must appear remotely using Zoom.  To join by phone, please call 1-669-254-5252 or by Zoom link, please use:

 https://zoomgov.com/signin
Meeting ID: 161 8448 8804
Passcode: 007666

· FRIDAY, NOVEMBER 15, 2024 hearings will be heard in person.

Civil Updates

· Hearings will be conducted as normal via telephone. To attend the remote hearing: Call into (209) 992-5590, then follow the prompts and use the Bridge # and Pin # for the Department where your case is to be heard.

Dept. 9A (Judge Zendejas): Bridge #: 6947; Pin # 4313
Dept. 10A (Judge Abdallah): Bridge #: 6938; Pin # 3784
Dept. 10B (Judge Bañuelos): Bridge # 6939; Pin # 3892
Dept. 10C (Judge Lee): Bridge # 6937; Pin # 6822
Dept. 10D (Judge Kronlund): Bridge # 6940; Pin # 3782
Dept. 11B (Judge Waters): Bridge # 6941; Pin # 5564

· Any e-filing documents with payments will be processed for the date filed, as normal.

While we do not yet have a timeline for full restoration, our dedicated team of internal and third-party cybersecurity experts continue working with the utmost urgency to bring any impacted systems securely back online and we will continue to share recovery updates.

We appreciate the community’s ongoing patience and support.

Full Public Notice

Operational Update – 11/06/2024

We continue working alongside our third-party experts to investigate the recent cybersecurity incident and securely restore our network. 

As we continue to bring services back online, the current status of operations across various departments is outlined below. Please continue to visit sjcourts.org for the most up-to-date information.

Operational Update

The following systems have returned to normal operation via the Online Services section of the court’s website:

• Support assistance from the Clerk’s Office
• eFiling
• On-line Dispute Resolution: online resolution of traffic citation cases, including fine and fees payment, rescheduling a court hearing, request to reduce fines, fees and release of DMV hold, if applicable, request a Court Trial or a Trial by Declaration
• Probate Notes and Tentative Rulings

At this time, due to our proactive containment efforts, part of our network remains offline. Our manual workarounds remain in place, but the following in-person and online services are temporarily unavailable:

• Credit card payments cannot be processed at our counters but an authorization can be submitted with the filing. 
• Case Management Search
• Case Management Tutorials
• Ability to Pay requests
• On-line Records Request
• Juror notification subscription

Juror Reporting Updates

• Jurors are to follow the directions on their summons and call (209) 992-5500 or (800) 479-2456 or visit the sjcourts.org for reporting instructions.

Traffic Updates

• If you currently have a Failure to Appear hold on your license, it may take up to two weeks for the hold to be released.
• Traffic Online Dispute requests and payments, are available at this time.

Probate Updates

• MONDAY, NOVEMBER 4, 2024 THROUGH THURSDAY, NOVEMBER 7, 2024 – All Probate Matters set for the 8:30, 8:31 OR 9:30 calendar must appear remotely using Zoom.

TO JOIN ZOOM
By phone, please call 1-669-254-5252
By Zoom link, please use https://zoomgov.com/signin
11A	Hon. Sabrina Schneweis-Coe	Meeting ID                                  Passcode161 8448 8804                                007666

• Friday, November 8, 2024, hearings will be heard in-person.

Civil Updates

• Hearings are being conducted as normal via phone. To attend the remote hearing: Call into (209) 992-5590, then follow the prompts and use the Bridge # and Pin # for the Department where your case is to be heard.

Dept. 9A (Judge Zendejas): Bridge #: 6947; Pin # 4313

Dept. 10A (Judge Abdallah): Bridge #: 6938; Pin # 3784

Dept. 10B (Judge Bañuelos): Bridge # 6939; Pin # 3892

Dept. 10C (Judge Lee): Bridge # 6937; Pin # 6822

Dept. 10D (Judge Kronlund): Bridge # 6940; Pin # 3782

Dept. 11B (Judge Waters): Bridge # 6941; Pin # 5564

• Any e-filing orders with payments will be processed for the date filed, as normal.

We will continue to share updates as appropriate.

Full Public Notice

Continuing to serve our community remains a top priority, and we are working as quickly as we can toward full, secure restoration. Due to our proactive containment efforts, part of our network remains offline. We have manual workarounds in place where possible, but the following public services are temporarily unavailable: 

• All online services, including e-filing, online payments, and online dispute resolution for all departments.
• Credit card payments cannot be processed at our counters but an authorization can be submitted with the filing. 

All court calendars are proceedings as normal unless identified below. All Clerk’s Offices are open Monday, through Friday, 8:00 a.m. to 4:00 p.m., excluding weekends and holidays for in-person and phone assistance. Filings must be submitted to the Clerk’s office via mail, drop box or directly during regular business hours.

Jury Reporting Updates

• Jurors are to follow the directions on their summons and call (209) 992-5500 or (800) 479-2456 or visit the sjcourts.org for reporting instructions.
• Jurors summoned for the week of November 4, 2024 and in groups 101 through 150 are not required to report for service on Monday, November 4, 2024 and should call or check sjcourts.orgon Monday, November 4, 2024 AFTER 5:00 p.m for further instructions.

Traffic Updates

• If you currently have a Failure to Appear hold on your license, it may take up to two weeks for the hold to be released. 
• Online Ability to Pay requests, Traffic Online Dispute requests and payments, are not available at this time. 

Probate Updates

• MONDAY, NOVEMBER 4, 2024 – All Probate Matters set for the 8:30, 8:31 OR 9:30 calendar must appear remotely using Zoom.

TO JOIN ZOOM
By phone, please call 1-669-254-5252
By Zoom link, please use https://zoomgov.com/signin
Dept. 11A	Hon. Sabrina Schneweis-Coe	Meeting ID161 8448 8804	Passcode007666

Civil Updates 

• Hearings will be conducted as normal.
• For all law and motion calendars, parties are to call the bridge line. To attend the remote hearing: Call into (209) 992-5590, then follow the prompts and use the Bridge # and Pin # for the Department where your case is to be heard.

Dept. 9A (Judge Zendejas): Bridge #: 6947; Pin # 4313
Dept. 10A (Judge Abdallah): Bridge #: 6938; Pin # 3784
Dept. 10B (Judge Bañuelos): Bridge # 6939; Pin # 3892
Dept. 10C (Judge Lee): Bridge # 6937; Pin # 6822
Dept. 10D (Judge Kronlund): Bridge # 6940; Pin # 3782
Dept. 11B (Judge Waters): Bridge # 6941; Pin # 5564

• Any pending e-filing orders with payments cannot be processed at this time, but will be processed for the date filed once we resume full operations.

While we do not yet have a timeline for full restoration, our dedicated team of internal and third-party cybersecurity experts continue working with the utmost urgency to bring any impacted systems securely back online and we will continue to share recovery updates. 

On October 30, 2024, San Joaquin County Superior Court detected unusual activity on some systems which we have determined to be the result of a cybersecurity incident. Upon discovering this incident, we took immediate, proactive steps to contain the event, which included isolating our systems from the internet. Due to these measures, part of our network was temporarily offline; however all of the Court’s online services have been restored and are operating normally.

We promptly engaged leading third-party cybersecurity experts and are working diligently with them to investigate this incident and securely return to normal operations. Law enforcement has also been notified.

Upon discovering this incident, we took immediate, proactive steps to contain the event, which included isolating our systems from the internet. Due to these measures, part of our network was temporarily offline; however, all of the Court’s online services have been restored and are operating normally.

All of the Court’s online services have been restored and are operating normally.

As part of the investigation, we are looking for opportunities to further enhance our security posture and taking steps to implement the appropriate measures.

We will continue to share updates on this dedicated webpage as we have them and as appropriate.